All payments must be paid in full prior to scheduling.  Credit card information must be provided to hold an appointment time. Credit card information is secure and confidential. Individuals who cannot makes payments by credit card must contact Escape 2 Fitness directly.

Expiration Policy
Packages and sessions must be utilized within a 3-month timeframe.

Refund Policy
There are no refunds on any Escape 2 Fitness purchases.

Sharing Sessions Policy
Packages can be shared among parties; however, our packages are designed to help you achieve a specific goal, which may be inhibited if the package is shared among parties.

If a group class or duo session takes place and a participant cannot attend, the participant cannot make up that session nor is the participant reimbursed by Escape 2 Fitness for the missed session. We charge per session, not per participant. Participants need to discuss payment among each other.

Cancellation Policy
Please provide 24-hour notice to cancel any session. We realize that “LIFE HAPPENS,” and sometimes you cannot always provide such notice due to emergency situations. Thus, we created a “LIFE HAPPENS” policy, which allows our clients to have a less than 24-hour notice cancellation 6 times per year, not exceeding more than one per every 2 months.

If you have a special situation, which may cause you to have several less than 24-hour notice cancellations, please inform us immediately, so we may work with you accordingly. Appointments that are cancelled with less than 2-hours notice do not apply to the "Life Happens" policy.

The "Life Happens Policy" applies toward Escape 2 Fitness staff as well, on the rare occasion they should need to cancel an appointment with less than 24 hours notice. The staff member will apply a free session to the client's package should he or she cancel with less than 24 hours notice more than once in a two-month timeframe.

Cancelled appointments within 2 hours of the start time do not apply to the Life Happens policy. The session will be granted toward your package.

To cancel an appointment, please call 312-222-1414. We recommend also replying to your emailed appointment confirmation. Please await a response from someone from our team to assure the appointment is cancelled. Be sure to allow 24 hours notice. If you are working with a personal trainer, please also call their cell phone to cancel. They will provide their cell phone on the first session.

If you need to cancel an appointment on a weekend, please call the office by Friday at 5pm. We check voicemail at noon and at 6pm on weekends. We also have emergency phone number on our voicemail (option 3) should you need to cancel an appointment with less than 24 hours notice. If you are working with a trainer, please call his or her cell phone

We charge per session, not per person.  If two individuals purchase a duo training session and one individual cannot make the session, they still are using one of their duo-training sessions from their package.  If in advance (at least 5 hours), the duo clients contact Escape 2 Fitness, and purchase an individual training session, we will use that session toward the individual session.  We have A LOT of clients that purchase a 10 pack of single sessions that we can pull from when they do single sessions and their partner cannot attend.  The 10 pack of single sessions’ expiration date is expanded to 6-months from 3-months. .

Upgrading and Modifying Appointments Policy
Switching an appointment to another date within less than 24 hours notice is still considered a "Less than 24-hour Notice Cancellation" because the Escape 2 fitness staff will not have enough time to fill that timeslot with another appointment.

Packages cannot be altered. Sessions cannot be "traded" for different sessions as their values are different.

Sessions cannot be “upgraded” at the appointment time. For example, if a client purchases a Swedish massage, he or she cannot upgrade to a Deep Tissue massage at the appointment hour. The client needs to call Escape 2 Fitness prior to the appointment to upgrade and pay the difference in fees.

No Show Policy
"No Show Policy" states that if a client does not call Escape 2 Fitness to cancel an appointment prior to the staff member showing up to his or her home, the session will be granted toward their package even if they haven't used a "Life Happens" session in that timeframe. If a staff member shows up for a session, they will be compensated for their valuable time.